Refund and Returns Policy


All Customers who wish to return Incellderm Canada. Products to Incellderm Canada. for any reason must log in to their Incellderm Canada. account and complete a Return Authorization Form (RA) for those items they wish to return. Only items for which a refund is available according to Policies & Procedures should be returned to Incellderm Canada. Items returned for which no refund is available will be discarded. 

Returns of Defective or Damaged Products

For any items that were defective at the time that Incellderm Canada. delivered them to the carrier, Incellderm Canada. will, at the option of the Customer: (1) Replace and ship replacements for the defective items to the applicable Customer at no additional charge if replacements are available; or (2) Refund the amounts paid for the items by crediting 100% of the purchase price, sales tax, and shipping charges to the credit card used to make the purchase. Incellderm Canada. reserves the right to arrange a product pick up for defective products or for those Incellderm Canada. wishes to examine, at no charge to the purchaser at its discretion. The determination of whether the Product was defective at the time of shipment shall be made by Incellderm Canada. in its sole discretion.

Returns Under the Customer Satisfaction Guarantee

Purchases made through the Incellderm Canada. Website or Office.
If for any reason a Customer is not completely satisfied with any Incellderm Canada. Product, she or he may return the unopened Product within ten (10) days from the date of order for a refund minus 10% restocking fee of the amount paid for the product excluding shipping charges on the credit card used to make the purchase. 

Return of Unsold Inventory

 The customer shall be responsible for return shipping charges. The refund will be credited to the same credit card used for the original order or by another method determined by Incellderm Canada.


Resalable Items

Incellderm Canada. Products are “resalable” only if they meet all of the following requirements:

  • The items are unopened and unused
  • The packaging and labeling are current and have not been altered or damaged
  • The current shelf life of the item must remain for at least one year.
  • The items and their packaging are in such condition that it is commercially reasonable within the trade to sell the items at full price.
  • At the time of purchase, the items are not identified as non-returnable, discontinued, expired, or seasonal.


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